(1) To purchase the goods, click into Add to Cart
(2) After completing the order, select Pick Up method in the Cart and click Checkout
(3) After checking the details, click Confirm
(4) After the order is placed, our staff will contact you to verify the quantity and amount. After both parties agree, you can make the payment.
Notice
~ Do not pay before receiving contact from our staff
~ Supply are subject to the inventory quantity. If it is out of stock or not sufficient, we need to place an order. Generally, it takes about 7-14 working days for general goods; about 10-21 working days for direct delivery from Japan and South Korea (depending on supplier and shipping arrangement)
(5) After completing the payment, please submit
{Customers can choose the following payment methods when placing an order}
Automatic transfer 👇
For those who choose to pay by automatic transfer, please successfully complete the deposit within 2 days and provide the following details to be considered as a successful completion of the order process, otherwise it will be listed as an abandoned order.
Please enter the account number of our company: baby and me company limited. The following is the account number for transfer👇
⭐HSBC: 747-158921-838
⭐FPS Unique ID fast payment number: 161981394 (Wong N** Y**)
**Notice︰
✔ Accept ATM deposit slip (not accept a screen photo certificate at the teller machine)
✔ Screenshot of accepting online bank payment (must clearly show ⭐account name⭐transfer date⭐ref no.)
❌Bank counter transfers are not accepted. Bank counter staff deposits cash/transfers, and an additional handling fee of $20 will be charged.
❄If you pay by telegraphic transfer (T/T) or any local inter-bank payment, we will only determine whether the "payment procedure" of the relevant order is completed based on the final actual received amount, and we are not responsible for any of the relevant bank's Handling fee.
❄If you fail to provide the deposit proof, it will not be accepted and will not be shipped under any circumstances. Please contact the bank yourself to provide the deposit proof.
Note: Our staff will contact you later to verify the quantity and amount. After both parties agree, you can make the payment. (Note: Do not make payment before receiving contact from our staff)
Credit card payment👇
Customers can choose to pay by credit card when shopping. If the customer pays in this way, please contact us first to make arrangements.
Introduction: PayPal is one of the most popular online payment methods in the world. Buyers can freely choose their preferred payment method, including credit card (VISA, MASTER credit card, etc.), bank account, buyer credit or account balance, without revealing financial information It is simple and convenient to use for others.
Note: Our staff will contact you later to verify the quantity and amount. After both parties agree, you can make the payment. (Note: Do not make payment before receiving contact from our staff)
Wechat pay/ Alipay payment👇
Customers can choose to pay with Wechat pay/ Alipay when shopping. If the customer pays in this way, please contact us first to make arrangements.
Note: Our staff will contact you later to verify the quantity and amount. After both parties agree, you can make the payment. (Note: Do not make payment before receiving contact from our staff)
PAYME payment👇
⭐PayMe: 9250 6580 (Wong N** Y**)
• Choose e-wallet PayMe when placing an order
• PayMe introduction: click here
Note: Our staff will contact you later to verify the quantity and amount. After both parties agree, you can make the payment. (Note: Do not make payment before receiving contact from our staff)
Cash payment👇 (Only applicable to store pick-up)
Pay directly in cash when you pick it up
Note: Our staff will contact you later to verify the quantity and amount. After both parties agree, you can make the payment. (Note: Do not make payment before receiving contact from our staff)
Free shipping on orders over $600
Note: Additional shipping fee for special areas
-Tung Chung., Sai Kung, Tuen Mun and other places need to pay an additional $60 special area surcharge (for other remote areas, ask the store staff)
- Nam ㄚ Island, Cheung Chau, Peng Chau, Mui Wo, Lantau Island, Ma Wan and other places do not provide free delivery, they will be shipped by SF Express, freight collect
* Under $600, you will need to pay $60 for shipping (additional shipping is required for remote areas)
Delivery and Pickup Terms:
(1) If the customer indicates that the delivery time can be delivered directly to the door, but if the customer wants to cancel the order or no one receives the goods or cannot be contacted by phone during the delivery, an additional delivery fee of $80 will be charged. .
(2) The delivery service is limited to floors with direct access by elevator. If you want to go up the stairs, you will be charged an additional fee. The fee will depend on the weight of the goods. Welcome to inquire.
(3) If the delivery vehicle is required to pay the parking fee or any parking fee when entering the housing estate, the customer shall pay the parking fee or gate fee by himself. If you have any inquiries, you can call our company.
(4) If the delivery location is in a remote area, additional shipping fee is required, depending on the area.
(5) The customer must confirm that the housing estate of the delivery address has at least 15 minutes of free parking, otherwise, he must go to the downstairs of the housing estate to pick up the goods.
(6) If the customer requests to put the goods at the door or the management office, the company will not be responsible for any loss or damage.
SF Express (Freight collect)
SF Express, By the way Smart Locker, SF Station
Note: It is recommended that guests pick up from the store or use the transportation company arranged by us. If a courier company is used, the guest must bear the risk of damage/loss of the goods.
Shipping to Macau and Taiwan
(1) The freight will be paid by the customer in the form of collect.
(2) If the goods involve surcharges or goods tax, the customer should bear it by himself (if sending to Taiwan, please indicate the recipient's name and ID number for customs clearance registration)
(3) It can be delivered to the local SF Express station, company or residential address. You need to check the official website of SF Express for the shipping cost. Click this link
⭕Exchange and Return Terms
(1) When the customer receives the goods, please check the goods within the same day and submit them within two days, otherwise, the customer will be deemed to have accepted the goods. There are no unreasonable exchange arrangements such as personal preference and color difference.
(2) If the goods have serious quality problems under reasonable circumstances, please contact the company first, please keep the packaging box properly, and then provide photo proof. After the company has checked and confirmed that the product needs to be returned, the customer must go to the company's office or store to exchange the product in person. There is no mailing or delivery service, and the replacement process should be completed within seven days, otherwise it will be deemed that you have given up the replacement.
(3) If there is any damage to the goods during transportation, you must take pictures by yourself, and keep the carton and packing box properly, so that our company can check the records with the transportation company in the future. After the shop confirms that it can be replaced, it can only be replaced in person, and the replacement process should be completed within seven days, otherwise it will be deemed that you have given up the replacement.
(4) All fragile goods are recommended to be picked up by yourself. If it is damaged during transportation, the customer is at his own risk.
In case of any disputes regarding the above details and terms, Baby and Me Company Limited reserves the right of final decision.
Pickup point
1. Western District Store
Address: Shop 33, G/F, Phase I, Kwan Yick Building, 430-440 Des Voeux Road West, Western District, Hong Kong
Business hours:
* (Tuesday to Friday) 11:00am - 8:00pm (lunch hour 2:30-3:30pm)
* Saturday to Monday: closed
Phone: (852) 2857 7903
Notice︰
* After contacting you to pick up the goods, please pick up the goods at the pick-up point within 1 week. A storage fee of $10 will be charged daily after the expiry date
⭕Exchange and return policy
(1) When the customer receives the goods, please check the goods within the same day and submit them within two days, otherwise the customer will be deemed to have accepted the goods. There are no unreasonable exchange arrangements such as personal preference and color difference.
(2) If the goods have serious quality problems under reasonable circumstances, please contact our company first, please keep the packing box properly, and then provide a photo proof. After the company checks and confirms that the goods need to be returned or exchanged, the customer must go to the company's office or store to exchange the goods by yourself. There is no mailing or delivery service, and the replacement procedure shall be completed within seven days, otherwise it will be deemed that you have given up the replacement.
(3) If the goods are damaged due to any damage during transportation, you must take photos by yourself, properly keep the cartons and packaging boxes, etc., so that our company can check the records with the transportation company in the future. After our store confirms that it can be replaced, it can only be replaced in person at the store, and the replacement procedure should be completed within seven days, otherwise it will be deemed that you have given up the replacement.
(4) All fragile goods are recommended to be picked up at our store. If they are damaged during transportation, the customer is at his own risk.
In case of any dispute regarding the above details and terms, Baby and Me Company Limited reserves the right of final decision.
